Long Beach City College is currently experiencing system-wide technical issues. LBCC’s Instructional and Information Technology Services (IITS) is aware of the situation and are currently working to address these problems as soon as possible. Thank you for being patient with us as we address these issues. Please read the following information specific to students, faculty, and staff regarding these technical issues.

NEW SUMMER REGISTRATION START DATE

 

Status of LBCC Systems

System	Status	Information
Email	ONLINE	Mail can be accessed through the web at https://mail.lbcc.edu/.  NOTE: If you are having trouble connecting to webmail, please clear your browser’s cache and try again. Please contact Helpdesk if you need assistance clearing your browser’s cache.
Class Schedule	ONLINE
Viking Student System (PeopleSoft)	ONLINE	The PeopleSoft system has been rebuilt with access to staff and faculty.  IITS is still working on performance issues. Once resolved, students will be given access. If you are having trouble with PeopleSoft, please clear your browser’s cache and try again. Please contact the Helpdesk if you need assistance.
Voicemail	ONLINE
Canvas	ONLINE	Enrollment data feed from PeopleSoft.
Moodle	ONLINE	Enrollment data feed from PeopleSoft.
Library	ONLINE	Enrollment data feed from PeopleSoft.
Clockwork	ONLINE
Starfish	ONLINE	Enrollment data feed from PeopleSoft.
Cranium Cafe	ONLINE	Enrollment data feed from PeopleSoft.
TutorTrac	ONLINE
SARS	ONLINE
CalWORKS	ONLINE
PeopleSoft (HR)	ONLINE
PeopleSoft (Fiscal)	ONLINE
Laserfiche	ONLINE	Online  Technicians will work with individuals to restore client software.

Info for Students

Communication with Your Faculty

If you are trying to contact your faculty (to ask questions, sending assignments, etc.), please be patient. The email system for faculty and staff is back online as of April 16. Superintendent-President Romali requested that Faculty extend assignment deadlines. You can also contact your faculty member through Canvas or the LMS in addition to email.

Drop Class and Refund Deadline for Late-Starting 8-Week Classes

The new drop and refund deadlines for the late-starting 8-week classes has been extended to Friday, April 20, 2018.  Please go to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance in dropping a class without a W.

Students Adding Classes Update – NEW DEADLINE

For students who are currently attempting to add a late-starting 8-week class and have already received their permission numbers – the new deadline to add a class is Friday, April 20. Please go to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance to add a class. Students who wish to add a late-starting class should still attend class as usual with their permission number. We will provide updates on this situation if needed.

NEW Financial Aid Loan Application Deadline

The new deadline for Loan Applications is now Friday, April 27.

Extra Support for Students Enrolled Late in Late-Starting Classes

LBCC knows that this system-wide technology issue has been an inconvenience for students who have been enrolling late in the late-starting classes. LBCC wants to support our students and help them achieve academic success. To help those students, we are offering additional support in our Success Centers located at both campuses.

Additional learning assistance provided in Success Centers:

• Student Technology Help Desk staff will have scheduled hours in each Success Center location.
• Drop-in, scheduled, and online tutoring hours available and hours will be adjusted when needed.
• 1st day of class emergency overview workshop with handout will be offered.
• Additional workshops and study groups will be added and also made available on request.
• Additional classroom visits will be conducted during the 2nd week of late-starting classes.
• Schedule permitting, math embedded tutors will conduct outside review sessions.
• Group tutoring sessions will be created in collaboration with faculty.
• Study skills video links will be shared on Canvas and Moodle
• Success Center and Library staff will help students locate classrooms
• Success Center staff will connect with faculty and utilize syllabi to provide targeted support

Success Center	Location	Day	Time	Phone
Math Success Center	LAC, V-163	Mon – Thu Fri Sat	8:00 am – 8:00 pm 9:00 am – 3:00 pm 11:00 am – 4:00 pm	(562) 938-4228
Writing & Reading Success Center	LAC, E-09L	Mon – Thu Fri Sat	8:00 am – 8:00 pm 8:00 am – 2:00 pm 10:00 am – 2:00 pm	(562) 938-4520
Multidisciplinary Success Center (LAC)	LAC, L-212	Mon – Thu Fri Sat	8:00 am – 8:00 pm 8:00 am – 2:00 pm 10:00 am – 2:00 pm	(562) 938-4699
Multidisciplinary Success Center (PCC)	PCC, EE-206	Mon – Thu Fri Sat	8:00 am – 8:00 pm 8:00 am – 2:00 pm 10:00 am – 2:00 pm	(562) 938-3991
Tutoring Center	LAC, L-203	Mon – Thu Fri	8:00 am – 5:00 pm 8:00 am – 1:00 pm	(562) 938-4474

Info for Faculty

IT Help Guides

IITS has created help guides for those who need assistance with getting email through the outlook client, signing into office phones, or clearing cache from their browser. These guides can be found at https://www.lbcc.edu/ithelpguides.

Apple Devices

If you have an apple device and your email isn’t working, please be sure you are connecting to the LBCC Secure wireless network.

Communication with your Students

Students were recommended to communicate with you via Canvas or LMS Moodle while your email was down. Please make sure you log-in to your Canvas or LMS account to review your inbox.

Clearing Rosters (No-Shows), Drop and Refund Deadlines

For late starting 8-week classes, please drop students from your roster (no-shows) when rosters become available in PeopleSoft.  A grade of W may appear on your roster if the drop-deadline has lapsed, but this will be resolved by IITS/Enrollment Services later in the term.  Please note that drop and refund deadlines for the late-starting 8-week classes have also been extended to Friday, April 20, 2018.  Students can also go to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance in dropping a class without a W.

Adding Classes Update – NEW DEADLINE

For students who are currently attempting to add a late-starting 8-week class and have already received their permission numbers – the new deadline to add a class is Friday, April 20. Please send students to Enrollment Services (A-1075 at LAC, GG-102 at PCC) for assistance to add a class. Students who wish to add a late-starting class should still attend class as usual with their permission number. As we are extending the add class deadline, please allow students to add your class.

Once the systems are back up, faculty should be able to get permission numbers. If necessary, Admissions can assist faculty with a late add.

Extending Assignment Deadlines for Students

Please understand that your students are trying to reach you with questions and to turn in assignments. Per Superintendent-President Reagan Romali, please be flexible during these special circumstances and consider extending the deadline for your course assignments.

Employee LBCC.edu Email

LBCC Employees asked if emails that have been sent to their LBCC.edu email address will be in their inbox once the email system is up. The email may or may not be in your inbox – it depends on when the sender sent the email and how long their email system will attempt to deliver the message. If you are expecting a message during the time email was down, you should contact the sender and ask them to re-send.

If you see a pop-up window regarding a certificate, just close the window. This is a window regarding the new email server.

Encrypted Files

If your files have been encrypted, IITS reports that it is most likely you will not get it back.

April 16 Direct Deposit

LBCC Employees who receive mid-month payroll direct deposits will receive their direct deposit as scheduled on Monday, April 16.

Can I use my DELL computer?

We suspect that file corruption is happening when the computer reboots. Therefore, we recommend leaving the computer in the state that it is in. So if you turned off your computer on Friday, April 13 – leave the computer off.

If your computer is still on from last week, and your files are not corrupted – move your files using Office 365, Dropbox, USB drives, Google drive, or external hard drive. After you backed up your files, and if you unplug your computer from the network, plug it back in and leave it turned on.

Please note that we continue to be cautious and recommend that you not use your USB drive to transfer files between your LBCC computer and non-LBCC computers.

We realize that most people turned their computer off Friday after work. To be cautious, please keep your computer turned off and we will provide more information shortly. Technicians will be dispatched on campus to provide individual assistance. Again, we ask for patience.

Is it okay to bring in your non-LBCC personal laptops and connect to our wireless network?

Yes.

Can I use my Apple computer?

Yes.

What about my phone or tablet?

LBCC owned Surface Pro’s or devices using Windows might be corrupted and will need to be reimaged. Android and Apple Devices should be fine.

When can I use my desktop computer?

IITS is creating a new backend infrastructure before computers can be re-imaged and all Dell computers will need to be re-imaged. You do not have to put in a HelpDesk ticket. Technicians will be out to service your computer. We anticipate re-imaging computers by Wednesday, April 18. 

When can I use my laptop computer?

If you are at LAC and you have a school-issued laptop, you can drop it off at the HelpDesk in Building L, Room L-139 starting noon, Monday, April 16. HelpDesk is open from 8 a.m. – 4 p.m. The HelpDesk will take your information and call you when your laptop is ready to be picked up. If you prefer, leave your laptop at your desk and we will reimage it. You do not have to put in a Helpdesk ticket.

If you are at PCC, leave your school issued laptop at your desk and we will reimage it. You do not have to put in a Helpdesk ticket.

My files on Office 365 were corrupted, now what do I do?

If your files on Office 365 were corrupted, put in a Helpdesk ticket and we will help you restore them.

Info for Staff

IT Help Guides

IITS has created help guides for those who need assistance with getting email through the outlook client, signing into office phones, or clearing cache from their browser. These guides can be found at https://www.lbcc.edu/ithelpguides.

Apple Devices

If you have an apple device and your email isn’t working, please be sure you are connecting to the LBCC Secure wireless network.

Employee LBCC.edu Email

LBCC Employees asked if emails that have been sent to their LBCC.edu email address will be in their inbox once the email system is up. The email may or may not be in your inbox – it depends on when the sender sent the email and how long their email system will attempt to deliver the message. If you are expecting a message during the time email was down, you should contact the sender and ask them to re-send.

If you see a pop-up window regarding a certificate, just close the window. This is a window regarding the new email server.

Encrypted Files

If your files have been encrypted, IITS reports that it is most likely you will not get it back.

April 16 Direct Deposit

LBCC Employees who receive mid-month payroll direct deposits will receive their direct deposit as scheduled on Monday, April 16.

Can I use my DELL computer?

We suspect that file corruption is happening when the computer reboots. Therefore, we recommend leaving the computer in the state that it is in. So if you turned off your computer on Friday, April 13 – leave the computer off.

If your computer is still on from last week, and your files are not corrupted – move your files using Office 365, Dropbox, USB drives, Google drive, or external hard drive. After you backed up your files, and if you unplug your computer from the network, plug it back in and leave it turned on.

Please note that we continue to be cautious and recommend that you not use your USB drives to transfer files between your LBCC computer and non-LBCC computers.

We realize that most people turned their computer off Friday after work. To be cautious, please keep your computer turned off and we will provide more information shortly. Technicians will be dispatched on campus to provide individual assistance. Again, we ask for patience.

Is it okay to bring in your non-LBCC personal laptops and connect to our wireless network?

Yes.

Can I use my Apple computer?

Yes.

What about my phone or tablet?

LBCC owned Surface Pro’s or devices using Windows might be corrupted and will need to be reimaged. Android and Apple Devices should be fine.

When can I use my desktop computer?

IITS is creating a new backend infrastructure before computers can be re-imaged and all Dell computers will need to be re-imaged. You do not have to put in a HelpDesk ticket. Technicians will be out to service your computer. We anticipate re-imaging computers by Wednesday, April 18. 

When can I use my laptop computer?

If you are at LAC and you have a school-issued laptop, you can drop it off at the HelpDesk in Building L, Room L-139 starting noon, Monday, April 16. HelpDesk is open from 8 a.m. – 4 p.m. The HelpDesk will take your information and call you when your laptop is ready to be picked up. If you prefer, leave your laptop at your desk and we will reimage it. You do not have to put in a Helpdesk ticket.

If you are at PCC, leave your school issued laptop at your desk and we will reimage it. You do not have to put in a Helpdesk ticket.

My files on Office 365 were corrupted, now what do I do?

If your files on Office 365 were corrupted, put in a Helpdesk ticket and we will help you restore them.