On this page you can find a variety of guides and videos to support many of the other technologies found at LBCC. Have a suggestion for this page? Let us know! 

Web Browser Support

Instructions to clear browser history/cache & update your browser

• Mozilla Firefox
• Chrome (Computer, Android, iPhone & iPad)
• Microsoft Edge
• Safari (Mac only)

When you contact the Student Technology Help Desk (STHD) we might ask you if you have cleared your browser history/cache. What does that mean? Why do we ask?

Sometimes when webpages are not loading properly, or browsers are acting funny, a potential solution is to clear out browsing history and delete cookies. We may ask you to walk though this process. If you are ever having trouble loading a site, another possible solution is to simply switch browsers. For instance, if you are using Chrome, try Mozilla Firefox instead to troubleshoot. 

What is cache? Cache remembers parts of pages, like images, to help them open faster during your next visit. What are cookies? Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.

Instructions to update your web browser

• Mozilla Firefox
• Chrome (Computer, Android, iPad/iPhone)
• Microsoft Edge
• Safari (Mac only)

It is important to keep your browsers up-to-date to have the latest security updates and performance features.

Citrix Labs Support

Citrix Labs are a virtual environment for students to access technologies needed for specific classes. Not all students will have access to Citrix as it is course-specific. Your instructor will inform you if you will need to access Citrix for your class.

Citrix Help Guides

• Accessing Citrix via Viking Portal (Note, this is the web version. It is suggested you start with this option)
• Acceso a CITRIX Student Labs a Través de Viking Portal: Spanish (Español) (Atención, esta es la versión web. Se sugiere comenzar con esta opción.)
• Accessing Citrix Workspace Guide (PC)
• Guía para Instalar la Aplicación Citrix Workspace en Windows: Spanish (Español)
• Accessing Citrix Workspace Guide (Mac)
• Guía para Instalar la Aplicación Citrix Workspace en Mac: Spanish (Español)
• How to Save Citrix Files (Viking Portal Version) 
• Guía para Guardar Archivos en la Versión de Citrix que se Encuentra en el Viking Portal: Spanish (Español)
• How to Save Citrix Files (Workspace Version)
• Guía para Guardar Archivos de la Aplicación Citrix Workspace en su Computadora Personal: Spanish (Español)

Citrix Help Videos

• Accessing Citrix:                                                                                                            
• Installing Citrix Workspace App:                                                                                                                                                           (PC) Installation:                                                                                                                                                                                (Mac) Installation:                                                                            
• Saving Files from the Citrix Workspace:                                                                    
• Saving Files from Citrix: Viking Portal Route:                                                            

Citrix Tips

Can’t log in to the web versions? Consider resetting your password in the Viking Portal.
Can’t access the Citrix workspace? Consider resetting your password in the Viking Portal.

Safe Computing

Safe Computing Guides:

Phishing Attempts:                                                                                                                                                                                                                  Password Tips:                                                                                                                                        

LBCC TechConnect Zoom Support 

Zoom is an application that allows you to meet with your instructors and various services on campus. Some classes use the LBCC TechConnect Zoom plug-in within Canvas, while others may post a link in another location for you to access.
If you are meeting in Zoom, it is suggested you communicate with your instructor as to the location of your Zoom meetings.

Zoom Help Guides

• LBCC TechConnect Zoom in CANVAS
• Guía para Localizar Reuniones de ZOOM en CANVAS: Spanish (Español)
• How to join a regular Zoom meeting
• In-meeting controls guide
• Learn how to update your Zoom client: Zoom Updates
• Using Zoom on Chromebook

Student Evaluation of Faculty

• Guide on How to Access the Student Evaluation of Faculty
• Guía para la Evaluación de un Profesorado: Spanish (Español)
• Video on How to access the Student Evaluation of Faculty

LBCC Open Wi-Fi

Students have access to LBCC’s open Wi-Fi network while on our LAC & PCC campuses.
How to: Access LBCC Open Wi-Fi                                                                                                                                                                  Guía para: Acceso al Wi-Fi de LBCC: Spanish (Español)

How to Access TimelyCare

Visit the LBCC Timely Care Website

How to update your Vaccine/Testing Record 

Visit the Return to Campus Website