Service Integration Initiative Progress
I. Provide faculty, staff and student support services on emerging technologies and online education initiatives to enhance teaching & learning.
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Student readiness: Provide remediation and support as needed for students new to online classes and technology use. | |||
| Developement & launch of Online Student Readiness page on our LBCC.edu website | Completed Spring 2018 | ||
| For Students: Development & launch of Canvas LMC help guides & resources website. | Completed Spring 2018 | ||
| Developement & launch of a new QUEST Online Student Readiness Self-pace course in Canvas. | Completed & Launched Fall 2018 | 1,000 students enrolled in 2019-20 | over 5,200 students enrolled in 2020-21 and ongoing |
| Integration of Badges and Smart Measure for student readiness assessment within our QUEST course. | Completed & Launched Fall 208 | Implemented 4 badges Spring 2020 | |
| Develop an Online Student Success Workshop | Completed Fall 2019 | Ongoing meetings | |
| Promote Online Student Readiness initiatives in collaboration with Student Services, Communications, & Deans | Began in Spring 2020 | Summer 2020 promotion completed | |
| Support departments in providing the same access to online students as on-campus students and equitable technology access. [SEP] | |||
| Developement & launch of Online Faculty Resources site | Completed Spring 2018 | Ongoing updates & improvements | |
| Development of Online Teaching and Learning Resources | Completed Spring 2018 | Ongoing updates as needed | Ongoing updates as needed |
II. Expand Professional Development Opportunities and develop technology training programs & resources for faculty, staff, and students:
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| a. for Online Education. [EM] | |||
| Developement new workflow to promote and improve DL faculty certification process and documentation records | Completed Fall 2018 | Enhanced workflow and developed a Tableau DL Certification Tracking Dashboard | |
| Develop and maintain an Online Teaching Certification Program | Completed Fall 2018 | Fall 2019, TOS is approved as mandatory certification for DL | Summer 2020, GWC is approved as mandatory Canvas LMS certification for DL |
| Certify faculty in Online teaching and Pedagogy through our Teach Online Seminar (TOS) certification course OR gain approved waiver. | Over 200 faculty certified in 2018-19 | Over 400 faculty certified in 2019-20 | Over 400 faculty certifed (or waiver) in 2019-20. 100% of faculty teaching DL are Certified by end of Summer 2020. |
| Certify faculty on Canvas LMS through our Growing With Canvas (GWS) certification course OR gain approved waiver. | Over 800 faculty certified (or waiver) in 2019-20. 100% of faculty teachinig DL are Certified by end of Fall 2020. | ||
| Development and launch of a new Online Teaching Certification Program | Completed & Launched new TOS 3.0 Summer 2019 | ||
| Online Pedagogy Workshops for faculty | 15 workshops | 4 workshops for CTE and Math & English Divisions | Weekly online teaching Q&A sessions since Summer 2020 |
| b. for Open Educational Resources. (OER) [EM] | |||
| Developement & launch of a new Open Educational Resources (OER) website | Completed Summer 2018 | Ongoing updates & improvements | |
| OER development program for faculty | Summer 2018 projects – Faculty & Course | Summer 2019 projects – Faculty & Course | |
| Coordination of OER conference at LBCC | Completed Spring 2019 | ||
| c. on the utilization of Canvas as a tool for web enhancement of face-to-face and online courses to engage students, as well as provide regular and effective student contact. [EM, SEP] | |||
| Canvas LMS workshops and training | 15 workshops | 42 workshops | |
| Development of Step-by-step Canvas Help Guides | Completed Summer 2018 | Ongoing updates as needed | |
| Development of Canvas Help Guides website | Completed Summer 2018 | Ongoing updates as needed | |
| Development and launch of a new “Growing with Canvas” certification course | Completed & Launched Spring 2019 | ||
| d. for IITS technology services & resources including ConferZoom, Office 365, Skype for Business (S4B), Classroom Technologies, PeopleSoft, & more). [SEP] | |||
| 16 workshops held by IITS Help Desk Support Specialist: 1) Introduction to Office 365, 2) Introduction to MS Outlook & 3) Polycom training. Held at LAC, PCC, and online. Over 300 colleagues in attendance. | Completed Spring 2019 |
Developing & presenting new workshops. |
Ongoing effort |
| Development of Intermediate level workshops for Office 365 & Outlook to continue professional development opportunities. | Completed & will continue to present to LBCC colleagues. | ||
| Development of Student & Faculty Help Guides for PeopleSoft Campus Solutions 9.2. | Completed Fall 2019. Ongoing if updates are needed. | ||
| Implementation of ongoing regular IITS workshops for all colleagues, and specific workshops for colleague groups (classified staff, management team, etc.). Topics to include OneDrive, Safe Computing, Adobe, Office 365 apps (Teams, Sway, Forms, etc.). |
In progress & Ongoing. Tech Tuesdays for classified staff started May 2020 (remote work). 175+ classified staff attended. |
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| e. Communications of LBCC Technology Services Implementation, including Viking Portal, Cyber Security, Newsletters & more. | |||
| Viking Portal Implementation: Help Guides, Videos & campus-wide (employees & students) communications. Including migration of Office 365 & Canvas LMS to Viking Portal. | Projected completion: Fall 2019 |
Ongoing effort | |
| Develop & Use IITS Communications Email account to communicate updates and news with the campus community. | Projected completion: Fall 2019 |
Ongoing effort | |
| Develop & regularly distribute IITS Newsletter to campus community. | Projected completion: Fall 2019 |
Ongoing effort | |
III. Develop or procure Information Security Awareness training tutorials.
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Security Awareness Tutorials | Evaluate Products Fall 2019 |
Implement Products Summer 2020 |
IV. Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing IITS Help Desk services to assure consistency and excellence of provided services.
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Update and centralize IITS Help Desk resources (help guides & videos). | In progress | Spring 2020: Complete refresh of all existing help guides, and addition of new help guides with consistent branding. Advertised site to college. | |
| Update IITS Help Desk workflow (processes & procedures). | In progress | Ongoing effort | Ongoing effort |
| Implementation & use of TeamViewer | Added Spring 2020 to support Remote Help Desk Crew (RHDC) in working with colleagues remotely (COVID-19). |
V. Student Help Desk Program (STHD)
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| a. Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing Student Technology Help Desk services to assure consistency and excellence of service provided. | |||
| The Student Technology Help Desk launched with all foundational components in place. Developed over the course of the year, and is fully established to support students at LAC, PCC, and online. | Completed Spring 2018 |
The STHD continues to grow and mold the needs of LBCC students. |
Ongoing effort |
| Policies, standards, and services developed and noted clearly to LBCC College Community during all phases of the launch. | Completed Spring 2018 |
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| Phone, email, and in-person location logistics (LAC & PCC) developed and implemented. | Completed Spring 2018 |
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| Installation of LAC In-person location service desk/waiting area & TV screen in the L building to support LBCC students. | Completed Fall 2019 |
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| Student Resources Website developed with guides, videos, and LBCC resources. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Hired, trained, & mentored cohort of students to provide technology support to thier peers. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Developed surveys to identify student technology needs and support satisfaction. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Implement chat feature (Cranium Cafe) to expand communication options. | Implemented Spring/early Summer 2020. | ||
| b. Provide equitable support to all students and student-centered support for emerging access to LBCC technology. | |||
| Recruited, hired, trained, and mentored a friendly, approachable, and diverse team of students to equitably support LBCC students. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Held regular student team trainings with an equity focus. Developed processes to support all LBCC students, keeping in mind equity of access and familiarity of technology. | Completed Spring 2018 |
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| Implemented support via phone, email, in-person to meet all of our students’ needs and preference for communicating with the STHD. | Completed Spring 2018 |
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| Participated in campus activities to promote services and connect with students. | Ongoing effort | Ongoing effort | Ongoing effort |
| Connected students with LBCC technology & non-technology resources via day-to-day communication, targeting advertising, and collaboration with other divisions. | Ongoing effort | Ongoing effort | Ongoing effort |
| c. Expand STHD program to provide support services to student’s enrolled in online courses. | |||
| Developed STHD online resources website to connect students to technology, online, and LBCC resources. | Completed Spring 2018 |
Ongoing as updates and new resources become available. |
Ongoing effort |
| Merged Distance Learning and STHD phone and email support to provide more support opportunities to online students allowing the full team to support all LBCC students. | Completed Spring 2018 |
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| Developed communications and advertisement to reach online students regarding STHD support, and technology opportunities (MS Office 365, Viking Email, etc.). Use of Canvas headers, emails, and Canvas blurbs have been implemented. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Developed communications and support resources to help students with the transition of accessing online platforms in Viking Portal. | |||
| Implement Online version of Classroom Visit (Video) to support online students. | Completed Spring 2020 | ||
| Implement chat feature (Cranium Cafe) to expand communication options with online students. | Implemented Spring/early Summer 2020 | ||
| Implementation of Canvas App Support | Fall 2019: Based off feedback & data-updated STHD website to reflect increased use in Canvas App by LBCC students (new help guides, tips, & support). | ||
| d. Utilize strategies and techniques for increasing student success, with the goal of eliminating student equity gaps. [SEP] | |||
| Developed consistent services to support students with technology, but also connect students with other LBCC resources with purpose and follow-through. | Completed Spring 2018 |
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| Held regular student team trainings with an equity focus. Developed processes to support all LBCC students, keeping in mind equity of access and familiar technolgy. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Created community with LBCC students by being available to them and seen throughout both campuses and online. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| Provided password support to eliminate barriers in accessing all LBCC online platforms (Canvas, Viking Student System, Office 365 & more). | Completed Spring 2019 |
Ongoing effort | Ongoing effort |
| Delivered MS Office/365 workshops in classes at both LAC & PCC demonstrating the access and use of the his free resource available to LBCC students, thus closing gaps on accessiblity to resources. Reached over 1,000 students. | Completed Spring 2019 |
Ongoing effort | Ongoing effort |
| Implement chat feature (Cranium Cafe) to expand communication options. | Implemented Spring/early Summer 2020 | ||
| Implement Online version of Classroom Visit (Video) to reach more students. | Completed Spring 2020 | ||
| Implementation of Canvas App Support | Fall 2019: Based off feedback & data-updated STHD website to reflect increased use in Canvas App by LBCC students (new help guides, tips, & support). | ||
VI. Develop & maintain an Online Resource Center/Portal of technology resources for faculty, staff, & students. [SEP]
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Implement the Viking Portal giving faculty, staff, & students a centralized location with single-sign-on access to the various LBCC applications. | Planned Fall 2019 |
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| Design and develop an LBCC Intranet to allow departments to share internal-facing documentation and information with faculty and staff. | Vendor Selection: Completed Spring 2019 |
Implementation: Fall 2019 Initial Rollout/Beta: Spring 2020 |
Full Rollout: Summer 2020 |
VII. Implement disaggregated data collection of support services provided to students, staff, and faculty for data-driven services and enhancements. [SEP]
| 2018-2019 | 2019-2020 | 2020-2021 | |
|---|---|---|---|
| Developed data tracking for the STHD using TutorTrac. Collaborated with IE to disaggregate to Tableau. | Completed Spring 2018 |
Ongoing effort | Ongoing effort |
| In collaboration with IT & IE, developed new comprehensive data collection method for the STHD. Data is then disaggregated to Tableau. | Completed Spring 2019 |
Ongoing updates based on assessment |
Ongoing updates based on assessment |
| In collaboration with IT & IE, developed new comprehensive data collection method for the IITS Help Desk. Data is then disaggregated to Tableau. | Complete & Ongoing. Spring 2020: IITS Help Desk created new daily data collection form with new categories. |
Ongoing updates based on assessment |
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| In collaboration with IT & IE, developed new comprehensive data collection method for the Instructional Technology Development Center (ITDC). Data is then disaggregated to Tableau. | In progress: ITDC is conceptualizing and creating categories for support data. |
Ongoing updates based on assessment |